World Net Hotels is the leading hotel booking wholesaler specializing in quality hotel accommodation at discounted rates. We offer in excess of 90,000 hotels in almost 80 countries in both cities and coastal resorts. We offer a full range of properties, including convenient airport hotels, 2 and 3 star budget hotel rooms, 4 and 5 star luxury hotel accommodation. We provide a wide range of services includes FIT Hotel bookings, Transfers, Excursions & sightseeing, ground handling, group handling, VIP clients.
our sophisticated, user friendly online system ensures efficiency, pioneer use of the latest technology
World Net Hotels Current operating offices :
World Net Hotels was established in 2008 and is now one of the Middle East most respected leading wholesale travel companies. This outstanding achievement in such a short period of time is a direct result of the vision of the company's Managing Directors. The company established an outbound division in order to address the Middle East market; meeting the demand for, inclusive package arrangements, business travel, incentives and group arrangements to Europe, USA, Mea, Gcc , Far East, Africa, different countries. World Net Hotels travel partners can also reserve accommodation worldwide through www.wnh-th.net
With WNH dedicated team of travel industry professionals hand-picked for their expertise and scrupulous attention to detail, WNH offers a complete range of services throughout its head office located in Beirut. All aspects of travel including transfers, sightseeing tours, hotel accommodation, meeting & conference, leisure groups & incentive groups and package tours are provided and supervised by highly qualified and experienced managers who fully understand the needs of its customer travel agents.
Although the personal touch is very important WNH recognizes the need of sophisticated technology in order to operate at the optimum efficiency. WNH has over the years invested heavily in the latest technology, designed and built in house which is directly accessible for its customer base online. The system which powers www.wnh-th.net enables agents to book and confirm instantly online at their own contract rates alleviating the need for both email and fax requests, some hotels have offered as little as 1 day cut off for the room allocations. This technology which takes our entire operation to the fingertips of our agents can handle simple one night bookings through to complex multi destination itineraries with efficiency, flexibility and total accuracy.
Part of this success comes from a combination of knowledge, experience, efficiency and hard work but the company recognizes that much of its success is due to the wonderful support of our business partners around the world of who have become our close friends over the years. We as individuals and as a company value our relationships and look forward to continuing these long-standing relationships as much as we do to making new ones as we take on the challenges of the future.
World Net Hotels is a whole sale travel co. Provides instant confirmation for hotels, transfers sightseeing tours and package tours incorporating state-of-the art technology.
The access to this program is strictly controlled by World Net Hotels, all the information including pictures, designs, logos, text, audio, videos contained within this website is copy write protected. Copying, reproducing, improper use, disclosing of information is strictly prohibited. World Net Hotels reserves the right to change and enhance details within the website from time to time. Such changes will be notified through the system "Terms and Conditions".
World Net Hotels is a company duly registered in Lebanon, committed to globally serve tour operators, travel agents and or any form of Business to Business.
World Net Hotels reserves the right to offer a login ID, password and company code to access World Net Hotels online reservation system, to a travel agent, tour operator, wholesale travel company and any form of Business to Business agent providing hotel and other travel components booking service. Access codes provided to agent personal become the responsibility of the organization and are not allowed to be transferred or disclosed to a third party. For security reasons World Net Hotels reserves the right to change the access codes. It is the duty of the agent to notify World Net Hotels on the termination/resignation of an employee of the organization so that such access codes can be inactivated to control misuse and possible liability of credit facility.
All rates quoted are either commissionable or Nett-Non Commissionable (subject to the agreement with the agent) .Quoted Hotel Rates are per room per night basis, inclusive of all taxes and service charges. Transfers, sightseeing tours and package tours are Per Person Basis.
Rates quoted could either be for the following: Room only, Bed & Breakfast, Half Board, Full Board, or All inclusive.
Rates are quoted in, US Dollars depending on separate agreement with the agents and are highly confidential. In cases where Government increases Taxes, currency fluctuation, or any similar situation, such prices will be amended even after confirmation of bookings.
Child supplements are individual to hotels and will be as per the policy of individual hotels, Infants under 2 years are generally free.
Trade fairs, international congress and conventions rates may be higher than the published rates in the system, In an event of increase in rates or change in dates, new rates will be applied to all reservations even previously booked and confirmed cases.
Bookings Reservations Procedure
All bookings via www.wnh-th.net if rooms are available in the system, will be instantly confirmed and guaranteed to the hotel. If cancelled before the deadline, no charge. If cancelled after given deadline one night charge or 100% cancellation charge for entire stay will be applied depending on each hotel's cancellation policy. When you make a booking, the cancellation policy will be pop up automatically.
If the rooms are on request, when the rooms are confirmed you can view status on the screen and the system will generate email to you accordingly.
Number of guest per room in hotels is defined in the booking inventory; child in room must be specified during booking with age limit, extra bed and meals cost are generally charged by respective hotels.
Additional night booking after departure will be treated as a new reservation. Transfers and sightseeing made bookings 72 hours in advance treat as a confirm. This reservation system is only for individual reservations; bookings that appear to be group by nature will be cancelled without prior notice. All Group Bookings should be sent by emails to: firstname.lastname@example.org.
Agents may use their own vouchers; all such vouchers should state the service provided on the voucher and have to mentioned booking payment through World Net Hotels. Every voucher should also indicate the reference Confirmation Number and a printout from the booking system. Suppliers may refuse to accept guest when information is incomplete, inaccurate and illegible
The Agent shall be responsible for flight bookings and informing such correct flight details to World Net Hotels. Any amendments in flight details by the agent after confirmation of bookings should be immediately informed to the receiving agent at the respective destination. The Agent shall be responsible to inform their customers to obtain necessary entry visas as required along with all personal and family documentations such as passport bearing at least 6 months validity as required by the destinations visited. The customer is also responsible for his/her baggage and personal belongings throughout the stay booked with World Net Hotels.
Standards facilities of similar hotel category are different from country to country according to the regulations applicable. Accommodation information is generally provided by hotels; any inaccuracy is not under responsibility of World Net Hotels. Properties may change name or trade name from time to time; this should not constitute as a change of hotel or modification of the reservation.
World Net Hotels will not always be able to provide the Agent with notice of renovation works at hotels or extensions of such renovation over the planned dates. Furthermore World Net Hotels shall not be liable for such renovation works. World Net Hotels shall not be responsible for any accident, loss, annoyance, delay or expense due to quarantine, strikes, war situation, any other event or force of nature, failure of any other means of conveyance or change in transit or hotel service and other cause over which World Net Hotels has no control. World Net Hotels reserves the right to accept or decline any person as a member in a tour or to cancel or alter the tour.
Agents duly appointed as Credit Agents will be provided separate agreement together with a Credit limit and access to the booking system, Login ID codes provided to personal of such agent will be the sole responsibility of the Agency. Each agency will be responsible to monitor the activities of the users for all reservations, payments and cancellation penalties.
An Agent who does not have Credit facilities can pay World Net Hotels on cash basis before the time limit of cancellation otherwise World Net Hotel reserve the right to cancel the booking.
The booking system indicates cancellation period for each hotel before the booking is finalized and accepted as confirmed. Every such cancellation request will be treated as a request to formally enter into a legal binding contract according to the terms and conditions in the system. When a hotel booking is cancelled before the cancellation deadline, such cancellation is without penalty and will be confirmed by email. When a booking is cancelled after the cancellation deadline cancellation charges will apply. When details of the cancellation penalty are not specified; it is the responsibility of the Agent to obtain clarification from World Net Hotels prior to making bookings. The failure by World Net Hotels to exercise the cancellation period does not signify a waiver of the right to charge such cancellation charges.
Amendments can be made to any booking within the inventory prior to the cancellation deadline; any amendments after the deadline will invite cancellation charges as indicated in the cancellation deadline clause.
The Agent with a Credit Line will have access to view its credit limit and balance under "Credit Limit" on the opening page after logging into the Website.
If Credit payments are not made as detailed in the "Credit Limit" above or the Travel Agents credit limit has been exceeded, the online booking facility will be automatically suspended. To re-activate the account; payment should be made in full or our finance department should be contacted.
who have no credit facility, when make a booking have to pay World Net Hotels by cheque or cash prior cancellation deadline.
Any refund request should be reported within 32 days in writing with proof from the respective service provider.
Partial refunds received in writing with proof within 32 days will be verified from the service provider, if any amount is partially refundable or totally non-refundable. Such cases will be processed after confirmation from the service provider and will be final and binding. Under no circumstances can an agent deduct payment from an invoice either partial or in total without written approval from World Net Hotels.
Refunds will be processed within a period of 32 days only, No further claims will be considered after a refund case is finalized and paid.
World Net Hotels is not itself a provider of accommodation, ground services, tours or any services provided; nor does it control the third parties who provide such services in connection with arrangements offered within the booking system. World Net Hotels does not accept and hereby excludes all liabilities for the acts or omission whether negligent or otherwise of airlines, coach operators, tour operators, cruise / excursion companies, hoteliers or any person providing services in connection with the requested bookings made herewith. World Net Hotels further accepts no liability for any loss or damage caused by events beyond its control, where the featured properties and services in this agreement are booked by the agent and do not meet the expectations of your customers. World Net Hotels shall not be liable for and shall be indemnified by the agent in respect of any loss either direct or indirect third party claim suffered as a result of any incorrect or incomplete booking confirmed by the system.
Complaints and Claims
All complaints are governed by the Liability clause (above) within the system, however all complaints should be lodged immediately with the provider of the service and also lodged with World Net Hotels who will earnestly endeavor to resolve or clarify such complaints without any liability. All complaints should be reported immediately to the service provider, Hotelier, Supplier during guest stay, failure to do this would result in World Net Hotels ignoring the complaint. In any event World Net Hotels should be notified of all complaints within in 15 days of the event giving rise to the complaint. The agent shall bear full responsibility in an event the customer acts abnormally or displays antisocial behavior. World Net Hotels or it's designated Service provider reserves the right to immediately cancel the customer stay and the agent will be charged for any amounts arising for the delinquent behavior of the customer which may be subject to a claim by a third party.
Law and Jurisdiction
All disputes arising out of the aforementioned terms and conditions shall be subject to the laws and exclusive jurisdiction of the Thailand court Authorities
World Net Hotels / Thailand
12th Floor, Charn Issara Tower 1,
942 Rama IV Road, Suriyawongse,
Bangrak, Bangkok 10500
Tel. +66 2 268 1280
Fax. +66 2 268 1288
For operaton (reservation) staff ; Mr. Assem Hassan and his email address is email@example.com - firstname.lastname@example.org
Ms. Anongnart and her email address is email@example.com - firstname.lastname@example.org
Sales staff ; Mr. Sutham and his email address is email@example.com � firstname.lastname@example.org
Main office email : email@example.com
Website : www.wnh-th.net